Privacy Policy

This Privacy Policy explains how Zcalable Solutions Ltd(“we”, “us”, “our”) collects, uses and protects personal data when you visit our website or contact us. We are committed to handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Zcalable Solutions Ltdis a company registered in England & Wales, with its registered office at 20 Wenlock Road, London N1 7GU, England, United Kingdom. For the purposes of data protection law, we are the data controller for personal data collected through this website.

What data we collect

We only collect the personal data you choose to provide, which may include:

Contact form data — your name, work email address, company name, area of interest and the content of your message, when you submit our contact or early-access form.
Usage data — anonymised or pseudonymised analytics about how visitors use the site (for example pages viewed and approximate location), collected via Google Analytics. See our Cookie Policy for detail.

We do not knowingly collect special category data or data from children.

How we use your data and our legal basis

To respond to your enquiry and arrange a discovery call — legal basis: our legitimate interests, and taking steps at your request prior to entering a contract.
To operate and improve our website — legal basis: legitimate interests, and your consent for non-essential analytics cookies.

We do not sell your personal data, and we do not use it for automated decision-making.

We use a limited number of trusted processors to operate our business, including our website host and email delivery provider. Contact-form submissions are delivered to our business inbox via Microsoft's email infrastructure. These providers process data on our instructions and under appropriate safeguards. We may also disclose data where required by law.

How long we keep your data

We retain enquiry data for as long as necessary to respond to and follow up on your enquiry, and to keep records of our business communications, after which it is deleted or anonymised. Analytics data is retained according to the retention settings of our analytics provider.

Your rights

Under UK GDPR you have the right to:

access the personal data we hold about you;
request correction of inaccurate data;
request erasure of your data;
object to or restrict our processing;
request data portability; and
withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

International transfers

Some of our service providers may process data outside the UK. Where this happens, we ensure an appropriate safeguard is in place (such as UK adequacy regulations or standard contractual clauses) to protect your data.

Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to protect your data at all stages.

Changes to this policy

We may update this policy from time to time. The “last updated” date at the top reflects the latest version.

Contact us

For any privacy questions or to exercise your rights, please get in touch. Zcalable Solutions Ltd, 20 Wenlock Road, London N1 7GU, England, United Kingdom.